Terms and Conditions

Effective Date: Feb 21st 2026

Last Updated: Feb 21st 2026

Noble K9 (“Noble K9”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website (the “Site”), contact us, book services, or otherwise interact with us.

If you have questions about this Privacy Policy, contact us at:

Email: info@noblek9.ca

Mailing Address: 2108 Notre Dame Dr., St Agatha, ON N0B2L0 Canada

1) Information We Collect

We may collect information in the following ways:

A. Information you provide to us

Contact details (name, email, phone number)
Booking/payment details (handled through third-party processors where applicable)
Information submitted via forms, chat, email, or phone
Information about your dog (e.g., age, behaviour concerns, training history) when relevant to services

B. Information collected automatically

When you use the Site, we may automatically collect:

IP address, device type, browser type
Pages viewed, time on page, clicks, referring URLs
Approximate location (city/region)
Cookies and similar tracking technologies (see Section 6)

C. Information from third parties

We may receive information from:

Analytics providers (e.g., Google Analytics)
Advertising platforms (e.g., Meta, Google)
Booking, form, or CRM tools (if used)
Payment processors (we typically do not receive full payment card numbers)

2) How We Use Your Information

We use personal information to:

Provide and manage services (training, boarding, scheduling, support)
Respond to inquiries and communicate with you
Process payments and bookings (via third-party processors)
Improve the Site and user experience
Send service-related messages (confirmations, updates, reminders)
Send marketing communications (where permitted by law and your preferences)
Maintain safety and security, prevent fraud, and enforce our policies
Comply with legal obligations

3) Legal Bases for Processing (Where Applicable)

Depending on your location, we process information under one or more of these bases:

Contract: to deliver services you request
Consent: for certain marketing and cookie activities
Legitimate interests: to operate, improve, and secure our business
Legal obligation: to comply with laws and regulations

4) How We Share Your Information

We may share your information with:

Service providers who help run our business (hosting, analytics, booking, email, CRM, payment processing)
Professional advisors (accountants, legal counsel) when necessary
Authorities if required to comply with law or protect rights/safety
Business transfers if we undergo a merger, acquisition, or sale of assets

We do not sell your personal information in the traditional sense. If your region defines “sale” or “sharing” broadly (e.g., some advertising use-cases), you may have rights to opt out (see Section 9).

5) Payments

Payments may be processed through third-party payment providers. We do not store full payment card details on our servers. Your payment information is handled according to the payment provider’s privacy and security practices.

6) Cookies and Tracking Technologies

We use cookies and similar technologies to:

Keep the Site functioning
Understand usage and improve performance
Measure marketing effectiveness
Personalize content and advertising (where enabled)

You can control cookies through your browser settings. If we use a cookie banner/consent tool, you can manage preferences there as well.

7) Data Retention

We keep personal information only as long as necessary for:

Providing services
Recordkeeping and business operations
Legal and tax requirements
Resolving disputes and enforcing agreements

Retention periods may vary depending on the type of data and our obligations.

8) Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9) Your Privacy Rights

Depending on your jurisdiction, you may have rights to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information (subject to legal exceptions)
Withdraw consent (where processing is based on consent)
Opt out of marketing communications
Object to or restrict certain processing
Request data portability

To exercise your rights, contact us at [info@noblek9.ca]. We may need to verify your identity before processing requests.

Email marketing: You can unsubscribe anytime using the link in our emails.

10) Children’s Privacy

The Site is not intended for children under the age of 13 (or the age defined by local law). We do not knowingly collect personal information from children.

11) Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their policies directly.

12) International Visitors

If you access the Site from outside Canada, your information may be transferred to and processed in Canada or other jurisdictions where our service providers operate. Those jurisdictions may have different data protection laws than your location.

13) Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.

14) Contact Us

For questions or privacy requests, contact:

Noble K9